Hello peeps. I’ve made a post on Backslashgaming extolling the virtues of the Kinect from Microsoft. I’m not a particularly big fan of Microsoft, but they’ve definitely got it right with the Kinect.
If you’d like to read more then here’s the link:
http://www.backslashgaming.com/2011/10/19/i-love-the-kinect/
Toodles
Actually very good. I try to ring ‘help lines’ as little as possible. I worked in technical support for six years and in that time I saw pretty much the entire gamut of the type of ‘help’ you’ll get when you ring up.
I don’t want to be down on call centres, but having been on both sides of the phone the level of support you get is very hit and miss. Being a realist I spend my time expecting to get someone who either doesn’t understand the problem, or the term ‘help/support line’. Being a target driven industry the latter is understandable, the former, as far as I’m concerned is inexcusable. But I digress.
Here was my issue: I’d signed up for Xbox Gold to play BFBC2 on in June and thought that the autorenewal was off (I could have sworn that I’d sorted it out) – but apparently not. So I was being billed £5.99 a month when I was intending to get a 12 month card from a retailer for cheaper than the Microsoft price. So what I wanted was the auto renewal turned off and I’d sort the rest.
Eventually I found the number for Xbox support since the website kept giving me the American contact details (not good service). I rang the number and wondered which country I would end up talking to. When I got through I spoke to “Neil”, well that’s what he said his name was but judging by his accent he was obviously a Dara, or a Padraig! Oh, I jest.
Seriously though, Neil is a credit to Microsoft. He was upbeat and used his sense of humour in the call. Many many many many many call centre workers could learn a thing or two from him. I was fully expecting to be on the phone for ages getting more exasperated by a hard of learning monkey when instead I had my issue dealt with and resolved straight away, and not only that, it also gave me a more positive view of the company (Microsoft).
Well done Neil – you’re a star.
Peas and loaves.
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David Nicol is Articles Editor for hupitgaming.com, YouTube gaming commentator and blogger based in the UK.
Why not check out my new gaming site: backslashgaming.com
If you’ve got nine minutes and eight seconds to spare, watch this video:
If you haven’t the time, allow me to run down the important bits.
- some Head Douche at Infinity Ward Activision thinks that Call of Duty fans are just itching to get hold of a paid subscriber based Call of Duty title……. Oookay, I’m not sure which fans he’s spoken to. But it’s usually not a good idea to believe the people in the boardroom who are paid to nod in agreement at everything you say: “Right guys, what do you think of this… what about if we charged a monthly subscription for Call of Duty?”
“Wow boss, that’s the best idea I’ve ever heard!”
I know most of you regular readers here are also Call of Duty players of various longevity, so how about you tell me how good an idea it is:
- Microsoft Post-Natal (Knect) and Sony Move are a feeble attempt at snaffling some of Nintendo’s glory and basically suck to everyone but the most casual of gamers.
- Playstation+ is a pointless waste of money. Although the idea that it’ll die is probably incorrect. It’s more likely the first step to charging for the service completely in the same way as XBL. I reckon once they hit about 30% uptake the subscriber only switch will be announced.
I must start wearing my tinfoil hat more often. It’s as if Thingy-ma-bob in the video has been looking directly inside my head. Damn you alpha waves *shakes fist in general direction of the intertubes*.
Peas and loaves
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Find me on PSN – evaDlivE
